TABLETOP GAMES PTY LTD
Special Orders / Pre-Orders
On occasion, we may hold sales and may give the opportunity to take advantage of special offers by pre-ordering items in advance.
Additionally, should you wish to order in an item that we may not have in stock, a special order can be placed.
In these situations, full payment will be required in order to secure and order the item.
Refunds
Please contact us within 90 days of the purchase and we will assist you through our returns process for:
- Damaged or Faulty Items
- Items received that were not what you ordered
All refunds will incur a standard 10% cancellation fee. This fee is also applicable to cancellation of any pre-orders or items not yet received by the customer. This fee aims to cover a small part of the cost of processing your order, including securing back order and pre-order items with our suppliers. If you prefer to exchange your items for something else, this fee will not be applied. The cancellation fee applies to all items, including delayed pre-orders.
Change of Mind
We are happy to assist with a refund or exchange providing the item is undamaged, in new condition in shrink wrap, and you are able to provide a receipt as proof of purchase. As noted in our refunds section, this will incur a standard 10% cancellation fee as well. Please contact one of our team via info@tabletopgames.com.au and they will be able to assist.
